Question 1

How do I place an order?

Accepted Answer

Browse our catalogue, add products to your cart, and click Checkout. Enter your delivery details and pay securely with Stripe. You receive an instant Stripe receipt and we email you when your order ships.

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Question 2

How does payment work?

Accepted Answer

Checkout is powered by Stripe. You can pay with major credit or debit cards. We never see or store your full card details.

Question 3

How long does delivery take?

Accepted Answer

Orders are processed within 1–2 business days. Standard shipping takes 3–7 business days after dispatch. Tracking is sent by email once shipped.

Question 4

Who operates this store?

Accepted Answer

FasterHomeGear operates www.fasterhomegear.com as a US home and garden store. Each product page lists the manufacturer brand, model, and specs. Business address, phone, email, and order fulfillment details are on the Business Information page.

Question 5

What brand are your products?

Accepted Answer

Each product page lists the manufacturer brand (Roborock, Shark, iRobot, Levoit, and others), model number, and specs. We sell new items as described, not replicas or used goods.

Question 6

Do you offer free shipping?

Accepted Answer

Yes. We offer free standard shipping on all orders within the United States. Delivery times are shown on each product page and in our Shipping Policy.

Question 7

What is your return policy?

Accepted Answer

You can return most unused items in original packaging within 30 days of delivery for a full refund to your original payment method. See our Returns & Refunds Policy for full details.

Question 8

Are the products covered by warranty?

Accepted Answer

FasterHomeGear products are new and sold as described on each product page. Contact us if an item arrives damaged or not as listed. See our Product Authenticity Policy.

Question 9

Can I track my order?

Accepted Answer

Yes. Open My orders to see orders from this device or look them up with your checkout email. You can also use Track order with your email and order reference (it starts with cs_). Once the order ships, we email the carrier tracking number.

Question 10

Can I cancel an order?

Accepted Answer

If your order has not shipped, submit a cancellation request on the Cancel order page. We review unshipped orders within 1 business day and refund to your original Stripe payment method when we can stop dispatch. After shipping, use our Returns & Refunds Policy instead.

Question 11

Do you ship internationally?

Accepted Answer

We ship to addresses within the United States only. Delivery times and shipping fees are shown at checkout before you pay.

Frequently asked questions

Still have questions?

Frequently asked questions

Still have questions?